BuilderMT Status

Updated 8/21/2020 at 3:15 PM MT

All BuilderMT Clients (including Australia) are back online.  

Customers effected by the licensing issue may need to run the update function from their licensing tool on the WMS server. 

8/21/2020 at 2:40 PM MT

We are rebuilding and deploying a fix, this may take 1 to 2 hours complete and are hopeful to provide resolution steps (if needed) once this is done. 

8/21/2020 at 1:50 PM MT

We believe we have found the root cause of the issue and should have more to update on here soon. 

8/21/2020 at 12:45 PM MT

We are currently experiencing an API issue which is causing catastrophic effects and you may be experiencing the following.

  • The Mobile App is inaccessible or unable to Sync.

  • License calls for WMS may be failing.

  • Intermittent errors on the Builder Portal.

We understand the seriousness of this issue and are working diligently on resolving this as quickly as possible.

Submitting a support ticket is unnecessary at this time, and we will be posting updates here.