Training NameTraining DateRegistration URL
Virtual Training Day - December 17th
12/17/2021 10:30:00 EST

Salesforce Knowledge: Customer Webinar Recording

Please view the recording of the HBS Customer Portal Salesforce Knowledge held on September 2022.

Customer Portal Salesforce Knowledge PowerPoint Presentation - HBS Salesforce Customer Webinar.pdf

Questions & Answers from the webinars:

Q1: Does this replace | MiTek?

A1: Yes. The previous support site will remain available for the next few months, but no new content will be added after September 30, 2022.

Q2: What is the link for HBS Salesforce Knowledge?


Q3: In Cases, can the Case details area be widened?

A3: Currently, we cannot alter the Case details area, but we have documented the request and will bring it up with our internal Salesforce development team.

Q4: During the webinar, you demonstrated how knowledge links can display in a technical support case. Do the knowledge links display automatically or does a technical support rep have to insert the article?

A4: The technical support representative locates the link in the knowledge base and manually adds it to the case.