Support Site Basics

The MiTek support site is designed to make it quick and easy to find help content and then navigate to related content through multiple avenues based on your preferred navigation style. This short video will walk through the site’s features and offer tips and tricks to use these features to find your desired topics.


Support Site Basics

The MiTek support site is designed to make it quick and easy to find help content and then navigate to related content based on your preferred navigation style. This short video will walk through the site’s features and offer tips and tricks to find your desired topics. To get started, go to support.mii.com and log in using the link in the upper right-hand corner. If you do not have a log in yet, use the available registration links to register for the sections you are interested in. All users, whether logged in or not, will have access to the public content link. Here, you will find MiTek technical information that is available to the general public, including a page that announces any upcoming training sessions. Also, on the home page, you will find links to both the MiTek USA and the MiTek Canada marketing websites. Once logged in to the support site, you will have access to all content you have been approved for. In this example, you will see links for the MiTek SAPPHIRE Suite and MiTek Machinery as we are logged in as a US component manufacturer. The support site includes a powerful search tool. In fact, MiTek's documentation team's #1 tip for using the support site is to utilize Search. As an example, let's search for levels. Notice that, when you begin typing the word, suggested results immediately display. Suggested results can be selected from the list to go straight to an article or simply press <ENTER> to perform a search for topics using your search term. Search results are displayed, including article titles and thumbnail previews. In the left-hand pane, search results can be filtered by product. For example, if we only want to see MiTek Structure articles related to levels, simply select MiTek Structure and then click Refresh Results. Now, instead of the original 343 articles, 181 are displayed. Similarly, selecting Management and clicking Refresh Results, reports 102 matching articles. Note that there is also a drop-down that allows you to filter results by relevance, popularity, last updated, and newest. Select one of the search results to open the article. There are several features available on each content page. First, based on your viewing preference, you can toggle between Light Mode and Dark mode. For this demonstration, dark mode will be enabled. Next, breadcrumb links are displayed at the top of the page that allow you to easily navigate the site by category. Similarly, in the upper left-hand corner, an icon we call the "hamburger" button is available that shows you exactly where you are on the site's navigation tree and allows you to quickly jump to another category. Click the X to close the navigation tree. Now, let's turn our attention to the right-hand pane. First, the tag displayed at the top of the page alerts you to the version and application that this feature was introduced in, 842 in this example. Click the tag to display a list of all Management features from version 842. Also displayed in the right-hand pane is the related articles section. Instead of displaying all articles in a specific order, the site performs a search on the content's title and displays all matching results down the right-hand side. To illustrate the next content page feature, let's use search to locate and bring up the “Manage Levels in MiTek Structure” article. This is a text page so let's really focus on the three icons to the right of the title. First, a PDF file can be generated by clicking a single button. Next, the article can be easily formatted for printing. And the third button opens your default email application and includes a link to the current page, so you can easily share this article. As you continue scrolling through a text page, the site provides you with an icon for quickly jumping back to the top of the page. Each article will display a favorites star, selecting this icon will add that article to your personal favorites page, which can store up to ten articles at a time. To go to your Favorites page, simply select the star icon in the top banner. Favorites can be taken off the list by simply deselecting the icon while on the Favorites page or selecting the icons again while on the article itself. To leave the Favorites page and get back to an article, simply select an article title in either the favorites list, or in the Your Recent Articles section. While search is the recommended method for finding content, it's also possible to browse the site by application and topic. For example, let's use the SAPPHIRE CM Suite breadcrumb to take us back to the main navigation page. Here, we can use the category buttons to drill down to find content about Structure's Truss Elevation View. At the top of these category pages, you can subscribe to the folder by selecting the subscribe button and adding your email address so that you are alerted when new content is added. Once you are subscribed to a section or multiple sections, you will receive a single email on Monday mornings that displays all new and updated articles within your subscribed sections. It's also easy to learn about new features in a specific release. Again, use the SAPPHIRE CM Suite breadcrumb to return to the main navigation page. Click the button for New Features by Version, specify which application, and then the desired version. To more quickly find new features for a certain application and version, you can always search for a new feature "tag" using the colon shortcut. For example, in the Search box, enter a colon and then enter 842. Suggested search results are displayed to the left. Select the option for 842Structure. Now, new features in that release are displayed. Note that the tag search can be performed at any time, from any search dialog. For software downloads, let's go back to the main navigation page and then click MiTek Support > choose your region for downloads and updates > SAPPHIRE Suite Downloads and then specify the desired version. Also note: As you are working in a MiTek software application, we have Tooltips, or Help Links that are found by hovering over buttons in the ribbon. Selecting on one of these links will take you directly to that article on the MiTek Support site. When entering the site in this way, you are logged in as a general user, and will only have access to that particular section of the website. So, if you select a Help Link while working in Structure, you will only have access to SAPPHIRE CM Suite content. In addition, Favorites will not work as expected, as you are not logged in as yourself. So, if this happens, simply log out of the support site, and back in using your MiTek login credentials. To summarize, MiTek’s software support site offers multiple ways to quickly find desired articles, navigate to discover related topics, and get notifications for new and updated content.